DELIVERY AND RETURNS

DELIVERY

  • We are able to ship our products worldwide. Depending on the terms of the transport company, some areas may not be shipped
  • Orders will be shipped by Hong Kong Post Office Registered Mail or SF-Express.
  • Air Registered Mail normally takes around 2 weeks to arrive in most countries (once shipped). Scheduled delivery date and time depends on origin, destination, and Post Office™ acceptance time.
  • If your order has been shipped to you and hasn’t arrived within 2-3 weeks, please contact your local post office and quote the package tracking number. We can still assist however it will takes 1 -2 months for the tracking process through our Hong Kong Post Office.

For delivery check, please submit a comment on your My Account > Orders OR email to [email protected] directly with the subject “Delivery Check – (invoice number)” and include your information detail, product item, purchase date. Thank you.

  • 我們接受香港本地及海外訂單。視乎運輸公司的條款,部份地區或許未能付運。
  • 我們使用 香港郵政(掛號) 或 順豐速遞 (香港地區運費到付) 付運
  • 以香港郵政寄出的包裹,一般運輸時間為5~14天不等,一切以香港郵政指出的運輸時間為準。
  • 如使用香港郵政寄出的郵包經過2-3週後仍未送達,請聯絡你所在地的郵局,並利用我們給你的追蹤號予以查詢。我們也可以協助,但一般需要1-2個月時間讓香港郵政查明郵包情況。

如欲查詢有關訂單的運輸情況,可以到 My Account > Orders 或電郵到 [email protected] 。

 

SELF PICKUP SERVICE

We also provide self pickup service. Please inform us if you would like to pick-up the product by yourself. However, if you have not pickup the products after 30 days, all late collection will be deemed to have forfeited their paid products with no monetary or other in-kind compensation.

我們亦提供自取貨品服務,有關詳情請與我們聯絡。如在預約後未有前來領件,及未在30天內通知我們更改領件時間,我們會視作放棄訂單論,而所有已付之金額將不作退還,敬請留意。

 

RETURNS

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
  • We will accept the returned item if either: We deliver the wrong product, or shipping caused product damage.
  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

For product return, please email to [email protected] directly with the subject “Product return – (product name)” and include your invoice number and simple reason. Thank you.

  • 所有圖片只供參考, 一切以實物為準。
  • 我們接受以下情況的退換:1. 發錯貨品 2. 貨品收到時已經損毀
  • 部份限量產品的生產數量不多,有機會未能進行退換請求,TOYZEROPLUS對此保留一切退換權利。

如欲提出退換要求,請電郵到 [email protected] 並提供訂單及實物相片等資料。