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Refund policy

1. After receiving the product, I found that it was damaged or the color was rubbed off. What can I do?
Please contact us at support@toyzeroplus.com, inform us your order no. and take pictures of the damaged part(s). After confirming the damages, our customer service colleague will ask you to send the broken product back to TOYZEROPLUS office by SF Express in the form of “Collect on delivery (COD)”. Then, we will ship a whole new one to you ASAP.

2. After receiving the product, I found that there were some missing accessories. What can I do?
Please contact us at support@toyzeroplus.com and provide your order no. After confirming the mistake, our customer service colleague will arrange to send back the missing items to you ASAP.

3. After receiving the product, I found that it was not the product I originally ordered. What should I do?
Please contact as at support@toyzeroplus.com and provide your order no. After confirming the mistakes, our customer service colleague will assist you to return the product back to TOYZEROPLUS office by SF Express in the form of “Collect on delivery (COD)”. After receiving the mistaken product, we will arrange to send back your original product ASAP.

 

 

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