1. After receiving the product, I found that it was damaged or the color was rubbed off. What can I do?
Please contact us at support@toyzeroplus.com, inform us your order no. and take pictures of the damaged part(s). After confirming the damages, our customer service colleague will ask you to send the broken product back to TOYZEROPLUS office by SF Express in the form of “Collect on delivery (COD)”. Then, we will ship a whole new one to you ASAP.
2. After receiving the product, I found that there were some missing accessories. What can I do?
Please contact us at support@toyzeroplus.com and provide your order no. After confirming the mistake, our customer service colleague will arrange to send back the missing items to you ASAP.
3. After receiving the product, I found that it was not the product I originally ordered. What should I do?
Please contact as at support@toyzeroplus.com and provide your order no. After confirming the mistakes, our customer service colleague will assist you to return the product back to TOYZEROPLUS office by SF Express in the form of “Collect on delivery (COD)”. After receiving the mistaken product, we will arrange to send back your original product ASAP.
1. 收到貨品後，發現有損壞或脫漆等問題，怎麼辦？
請先透過 support@toyzeroplus.com / TOYZEROPLUS Facebook Messages / TOYZEROPLUS Instagram Direct 聯絡我們，給我們你的訂單號碼並拍照損壞的部份，確認出錯的情況後，客戶服務的同事會請客人把壞掉的產品以「順豐速運」的到付形式寄回 TOYZEROPLUS 辦公室，儘快以一換一地再安排補寄服務。
2. 收到貨品後，發現寄漏了相關的配件，怎麼辦？
請先透過 support@toyzeroplus.com / TOYZEROPLUS Facebook Messages / TOYZEROPLUS Instagram Direct 聯絡我們並提供你的訂單號碼，確認出錯的情況後，客戶服務的同事會儘快為你安排補寄服務。
3. 收到貨品後，發現寄來的不是我當初訂的產品，怎麼辦？
請先透過 support@toyzeroplus.com / TOYZEROPLUS Facebook Messages / TOYZEROPLUS Instagram Direct 聯絡我們並提供你的訂單號碼，確認出錯的情況後，客戶服務的同事會教客人以順豐速運的到付形式把產品寄回 TOYZEROPLUS 辦公室，再儘快安排補寄服務。
4. 退貨及退款期限是多久？
如發現貨品存在本身沒有的問題，請於收到貨品後的7天內拍照並透過 support@toyzeroplus.com / TOYZEROPLUS Facebook Messages / TOYZEROPLUS Instagram Direct 聯絡我們並提供你的訂單號碼，經確認可以退款後，我們收到貨物後就會安排退貨或退款。
{% endif %}
